Upon launching the sky go app on a macbook pro running macOS Cataling 10.15.6, the app will run with full visual and sound then after 3 seconds goes grey and just leaves sound. Tried a full uninstall, cache clear and installer download deletion and clean reinstall but still no fix. Have seen posts about this from last year but no fix that works. Open the Sky Go Application; Right click on the Sky Go app in the Dock and choose “Show in finder” Right click on the Sky Go app in the Finder window and click on “Move to trash” Delete the Sky Go application saved state. Open the Finder application. Press and hold ‘Alt’ on the keyboard and then click on “Go” in the Finder menu. Type “Control Panel” in the search bar and press the Enter button. Choose Programs and click on the Programs and Features option. Select Cisco VideoGuard and uninstall. Select the Sky Go app and uninstall. I am trying to get rid of the sky go app completely off my ipad so i can reload the app in the app store. When i delete it from the ipad itself,the app is gone, no problem there. But when i try to go to the app store on the pc to redownload it or on the ipad, where the icon to install should be there is a cloud?

• Sky Go App Macos

I recently showed someone the newest SkyGo application as they were thinking about getting Sky installed and they were interested in how it worked. I used my account ontheir laptop and then discovered when I tried to sign out again that there was no way to sign out!! Ridiculous, I must be missing something I thought, but no they have done this on purpose it seems.

[rant]It’s stuff like this that made me cancel my account. Having even more adverts thrownat me when I watch any programme is really annoying too, I do not pay Sky to watch adverts.[/rant]

Anyway here is how I managed to ‘sign out’. You basically have to delete the app and config left lying around.

Delete the Sky Go application

The application is stored in the User level Applications directory, not the main system wide Applications directory.

1. Open the Sky Go Application
2. Right click on the Sky Go app in the Dock and choose “Show in finder”
3. Right click on the Sky Go app in the Finder window and click on “Move to trash”

Delete the Sky Go application saved state

1. Open the Finder application.
2. Press and hold ‘Alt’ on the keyboard and then click on “Go” in the Finder menu. You should then see “Library” as an option in the list of locations
3. Click on “Library” to open that directory
4. Scroll through the list or use the search feature to find a folder called “Saved Application State” and inside of that you should find another directory with a name containing “skygoplayer” which you should then right click and “Move to trash”

Delete the Sky Go application config

1. Press “cmd” + up arrow to go up one level to the “Library” folder (or see above)
2. Scroll through the list or use the search feature to find a folder called “Application Support” and inside of that you should find another directory with a name containing “Sky Go Player” which you should then right click and “Move to trash”. There may be more than one, I deleted everything that was Sky related as I will only be using this new app going forward.

Delete the config that’s left behind

1. Press “cmd” + up arrow to go up one level to the “Library” folder (or see above)
2. Scroll through the list or use the search feature to find a folder called “Cisco” and inside of that you should find another directory called “Video Guard Player” which you should then right click and “Move to trash”

Empty the trash

You should empty the trash to get rid of all the content we just removed.

1. Go to the trash can icon in the dock and right-click “Empty trash”

Re-install the Sky Go application

1. Now install Sky Go again and you should be able to sign in again once you click on a programme to watch.

Sky Go App Macos

Hope that helps some of you.